Service Team

300 trained personnel throughout the country

A Skilled Team

As a service orientated company, we have 16 permanent staff employ full time at the office and over 300 personnel throughout the country who employ during the main travel season. All our staff are well trained, in-depth experienced and possess good knowledge for local areas and host & guest’s expectations. Our managers who are responsible for different language speaking markets as English, German, Korean, Chinese, Russian and Japanese, communicate efficiently with our partners, speedily creating and helping to plan custom-made itineraries of unique travel products due to their clients’ wishes, and offering at most reasonable and attractive net prices.

Experienced Guides

Guides and local tour leaders are the most important element of safe and enjoyable adventures. Our guides/tour leaders speak English, German, French, Italian, Spanish, Russian, Japanese, Korean, and Chinese languages.

They possess very good knowledge of Mongolian history and culture and are normally skilled riders and trekkers and open-minded friends. For our special interest trips, we provide specialized expert guides (trail finders, grooms, alpinists, rock climbers, birders, and rafting specialists) who can lead the trip due to common required safety and security standards. We assure any journey is safe and comfortable with our well-trained guides’ advice and help.

Our drivers have many years of experience for driving through unmarked, unpaved countryside roads. They are not only good drivers but also they are very experienced mechanics. We train our drivers

on special features of tourist services and service conditions of different types of tours. They help with settling camps and carrying luggage, handling tour equipment during the tours. All our drivers are insured for health and liability and fully instructed due to the safe driving rules e.g. as not driving in the dark. We comply with our system that our responsible “logistic & traffic safety” managers check the road conditions in advance of every new trip and assure the safety of the journeys.

Our field cooks are well-trained in hygiene and sanitation concerning food handling. During adventure trips, all meals are cooked with natural fresh water and ingredients and all drinking water is boiled.

All cooks have been accredited by expert organizations like Mongolian Cooks’ Association and certified according to appropriate grades. Additionally, we train our cooks on conditions of field work and safety standards and requirements for carrying and storing foodstuff and raw materials, serving clients, preparing our brand meals, and responsible separation for garbage during the tours.

Our local staff including Tuvan ethnic nomads and Kazakh golden eagle trainers in western Altai, Buryat farmers and nomad horsemen in eastern steppe, Tsaachin reindeer herders in northern Taiga, camel

breeders in southern Gobi and friendly nomads in central Mongolia, are always welcoming our clients in their living places with their expertise in the tours.

Service team

A Skilled Team

Experienced Guides

Professional Drivers

Well Trained Cooks

specialized local guides