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Tour Mongolia has implemented the CSR management accreditation and complies with the TourCert Check requirements. The company commits to sustainable business operations by * signing a commitment * appointing a sustainability representative, responsible for * qualifying our employees * assessing our sustainability performance and * developing and overseeing an improvement program. Additionally, out company strives for continuous improvement of the corporate responsibility.
The Travelife Award is a recognition of our long-term efforts and leadership in sustainability and corporate social responsibility. Active & Adventure Tours Mongolia LLC complies with over 100 criteria related to office management practices, product range, international business partnerships, and customer information. The Travelife standard covers the ISO 26000 Corporate Social Responsibility criteria, including environment, biodiversity, human rights, and labor relations; and we are formally recognized as being in full compliance with the UN-supported Global Sustainable Tourism Criteria program.
At Tour Mongolia, we believe that one of the most important components of traveling is the interaction with locals. On our tours, we maximize the opportunity to meet the local people: To discover how they live, what their beliefs and values are. When traveling with us, our guests have the unique opportunity to learn about the nomadic culture in an authentic and non-touristic setting.
Our nomad friendly Community-based tours emphasize contact with locals We arrange these tours through our local network which include over a hundred nomadic herder families and communities. The families and communities in our network are of diverse ethnic identities and live in different rural areas all throughout Mongolia.
We ensure the highest quality travel with maximum comfort. We provide our guests with many useful extras and gifts, such as a “Learning Mongolian” phrasebook in English and German with popular Mongolian phrases, dialogues and songs, Ulaanbaatar city map, a large map of Mongolia, and often handmade souvenirs, wine, snacks, or chocolate depending on the trip and occasion.
Safety of our guests is our top priority. We are on call 24/7 to handle any unforeseen situations and also provide a satellite phone for our selected tours. We cooperate with SOS Medica Mongolia for safety and Bodi Daatgal for Company liability insurance. All vehicles used in our tours are insured, carefully checked and well prepared before every departure. Nutritious meals on our tours are prepared by food safety certified cooks in a hygienic way. Our expert guides always offer a safety briefing before any adventure activities such as rafting, horse or camel riding. We make sure that all risks are minimized and that our trips always comply with our safety protocol.
We put a strong emphasis on excellent customer service, aiming to reply to inquiries immediately or within 24 hours if not possible otherwise. We provide an up-to-date Mongolia Travel Advice document to all guests, which includes our emergency 24/7 contact details, the cultural code of conduct, recommended packing list and plenty of other useful information about traveling in the country. During the booking process, our managers carefully check bookings for all included services and special requests and brief the guides diligently. We confirm and reconfirm all bookings in advance of the tours according to applicable contracts and agreements.
At the end of the tour all our guests are encouraged to fill in the short Satisfaction Questionaire. We read each of them carefully and address any points raised. It is thanks to the thousands of feedbacks received over the years that we are able to ensure the top quality of our services and to continuously improve.
On our active and adventure tours, we provide outfitter quality camping gear and equipment. Those include tents for single and twin share basis, self-inflatable air mattresses, wet-protection sheets, tarpaulin sheets, foldable camp chairs and tables, while a dining tent, camp shower in a shower tent, separate toilet tent, all cooking equipment and kitchen utensils including gas stoves and traditional tableware accompanies our treks and expeditions. All the equipment is carefully checked and prepared by our service team before each departure, and during the trip, our ground staff is tasked with its care and maintenance.
We are always happy to enrich your journey by adding visits or voluntary work at any of our on-going projects in Mongolia. Over the years we have set up and have been actively managing a number of non-profit activities that support local communities and the environment. Nomad Library provides books to rural children, Nomadic Melodies promotes traditional music, while our Children Eco Clubs support environmental education in schools. Please contact us for more details if you are interested in knowing how you can get involved as part of your tour.
Run in partnership with the local nomad communities, the Gurvanbulag Community Camp and the Steppe Eco Camp are unique places where our clients can interact with nomadic herders in an authentic setting and get involved in their daily life. These 2 camps offer quality lodging services with relatively luxurious comfort in spectacular locations where the rolling steppe, sand dunes, and the forested mountains meet in the heart of Mongolia. Our guests can visit nomadic families, explore their daily life and traditions first hand, learn about and get involved in activities such as making dairy products, milking animals, putting up a ger, cooking traditional dishes, herding animals, or helping with migrations between pastures. Traditionally handcrafted western size beds provide comfortable rest for our guests who stay overnight.
Since a tour operator company who engage with various stakeholders in tourism, namely consumers, tour guides, local and international travel agencies, hotels, transport companies, restaurants, and attractions, Active & Adventure Tours Mongolia LLC understands our key role and influence in the sustainability development of tourism. Therefore, we are committed to promoting sustainability.
We aim to follow, implement and promote good sustainability practices to maximize positive impacts and minimize negative impacts on tourism of our operations and to influence our clients and partners to do the same.
Our sustainability policy is divided into 10 themes. Each theme consists of a set of principles and practical actions accordingly.
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